Support

Welcome to 1Spatial Support

We provide expert support for all 1Spatial products including the full 1Spatial Management Suite and Elyx. We also resell and support other leading geospatial products such as FME.

Our Customer Support team combines deep product knowledge with broad industry expertise ensuring we can quickly help you resolve any issues you may have. The support team works closely with colleagues in the software development team so that we can better support bespoke systems and have the latest insights on our off-the-shelf applications. With high response and resolution rates, we pride ourselves in offering excellent, individual service.

We help customers implement solutions and solve problems. We share knowledge and answer any questions they may have.

Contact your local support team here:

  • France: +33 (0)1 71 33 01 01
  • Belgium: +32 (0)4 361 47 01
  • United-Kingdom: +44 (0)1223 423069
  • Australia: +61 2 9527 9592
  • Ireland: +353 (0)21 4359595
  • Rest of the World: +44 (0)1223 423069

“1Spatial’s Support team is an energetic, efficient and effective group of problem solvers always willing to help customers in need.”

Aaron Ambler, Spatial Analyst | Powerlink

1Spatial support contracts

We offer excellent support solutions for all 1Spatial off-the-shelf offerings as well as for FME.

If you require a more comprehensive support solution, or if you have more complex needs, 1Spatial also specialises in tailored support contracts. These can range from the provision of simple help-desks through to full-time, on-site engineering support for bespoke systems.

All of our support contracts also include the use of a dedicated Support Portal, enabling you and us to effectively monitor and manage your support incidents.

To discuss your tailored support needs, or to learn more about how 1Spatial can support your spatial big data implementation, contact us at info@1spatial.com.

Support Team Contact

You can contact the Support Team by email: support-be@1spatial.com or support-fr@1spatial.com.

Dedicated Support Portal

To access the Support Portal, we invite you to connect to http://my.1spatial.fr.

If you don’t have a login and a password, please contact the Support Team: support-be@1spatial.com.