Support

Welcome to 1Spatial Support

We provide expert support for all 1Spatial products including the full 1Spatial Management Suite and Elyx Suites. We also resell and support other leading geospatial products such as FME and Geocortex.

Our Client Support team combines deep product knowledge with broad industry expertise ensuring we can quickly help you resolve any issues you may have. The support team works closely with colleagues in the software development team so that we can better support bespoke systems and have the latest insights on our off-the-shelf applications. With high response and resolution rates, we pride ourselves in offering excellent, individual service.

We help clients implement solutions and solve problems. We share knowledge and answer any questions they may have.

Contact your local support team here:

  • UK: +44 (0)1223 423069
  • Australia: +61 2 9527 9592
  • Ireland: +353 (0)1 6978411
  • Belgium: +32 (0)4 361 47 01
  • France: +33 (0)1 71 33 01 01
  • Rest of the World: +44 (0)1223 423069

Alternatively, you can request support by completing the online Support Request Form on the right hand side of this page, or by logging in to the Support Portal below.

1Spatial support contracts
We offer excellent support solutions for all 1Spatial off-the-shelf offerings as well as for FME and Geocortex.

If you require a more comprehensive support solution, or if you have more complex needs, 1Spatial also specialises in tailored support contracts. These can range from the provision of simple help-desks through to full-time, on-site engineering support for bespoke systems.

All of our support contracts also include the use of a dedicated Support Portal, enabling you and us to effectively monitor and manage your support incidents.

 

Support Portal Login

Please use the form below to sign into the 1Spatial Client Support Portal.

Forgotten password?

 

 

Support Request Form
For technical support or license requests, please complete the form below.

If you or your organisation has a support and maintenance agreement with 1Spatial, please mention this in your enquiry


If you have a general enquiry or would like a member of our sales team to contact you,
please click here.

“1Spatial provides excellent knowledge and support to meet our current business needs. Individuals also go the extra mile in responding to critical issues and timescales, which is always very much appreciated and essential to the continued success of our business.”

Danny O'Reilly, Corporate GIS Team | Department of Agriculture, Environment and Rural Affairs