1Plan Troubleshooting

1Plan log files are located in [DOMAIN_HOME]/servers/MSPLAN/logs/.

The files MSPlan.log and MSPlan.out usually contain the stack traces when errors occur.

Common Errors

Error	Solution
No background mapping in 1Plan (indicated by pink squares).	Ensure that the URLs for the layers are correct in the 1Plan administrator web interface, and ensure that the map servers are running (this is outside the control of 1Plan). Note: A white background is not an error. Instead, you may be in a region where there is no map data, or you have zoomed out too far.
In 1Plan, no users or groups are populated. This usually appears as a 500 Internal error message when you log into 1Plan.	Ensure that the LDAP connection details are correct in the 1Plan administration web interface. Go to http://plan_url:7112/pcs/rest/ldap/userToGroups then check the log files for details of the error.
Job search does not find any jobs in 1Plan.	To fix this issue, perform one of the following actions: Ensure that no other 1Plan installation is using the same multicast addresses as this installation. The MSPlan.out file states which other installation (if any) is using the same addresses. If this is the case, uninstall 1Plan and change the multicast addresses in the msplan-server.properties file then install 1Plan again. Go to http://plan_url:7112/pcs/rest/jobs/reindex to re-index the job index. The message "Successful" is displayed when the process finishes.
Cannot allocate or revoke jobs in 1Plan.	To fix this issue, perform the following actions: Ensure that the 1Workflow URL is correct in the 1Plan administration web interface. Ensure that 1Workflow is up and running by going to http://workflow_url/soa-infra/services/default/SMSMainWorkflow/SMSMainWorkflowClient_ep?WSDL The XML document should be displayed.