General Error Messages

The following table describes some common error messages, and provides solutions for fixing them.

Error Message Solution

com.onespatial.radius.studio.model. SessionUserException: The Gothic native library could not be initialised

ICU libraries have become unlinked.

To fix, this carry out the following steps:

  1. Run command sudo /sbin/ldconfig -v /usr/local/lib64 to relink the ICU libraries and then restart Node Manager.

  2. Create a file called 1integrate.conf under /etc/ld.so.conf.d/ with the following contents:

    /usr/local/lib64

    Now, every time ldconfig is run at boot, it will include the path.

Exchange Extract Features: Unable to create a publisher job for package 10520 because of {"apiErrorMessage":{"cause": "ProductNotFoundException: Failed to locate a persistent product with name [XXX].", "developerDetail": "uk.co.snowflakesoft. workflow.model.ProductNotFoundException: Failed to locate a persistent product with name [XXX].\r\n\tat

 This message appears if the product file is not registered.

Error codes: 1001 1021 Error code:1001

oracle.j2ee.ws.client.jaxws. JRFSOAPFaultException: Client received SOAP Fault from server

This error occurs if security is added and there is an invalid connection.

Check LDAP configuration and role mappings.

There has been a problem reading the Workflow configuration, please check the Workflow admin page.

Worklist is not yet installed.

This also occurs if 1Plan has been updated with new job types and a user tries to use them before updating 1Workflow with the new job types.

Error in getting XML input stream: http://[server:port] /wf/WorkflowConfigSoapService?wsdl:

Response: '404: Not Found' for url: 'http://[server:port] /wf/WorkflowConfigSoapService?wsdl':

The server is not available.

This also occurs if an incorrect URL is used during installation. In this case, 1Workflow must be uninstalled and reinstalled with the correct details.

CreateWorkspaceRequest[parentName=583,workspaceName=584,priority=1] with response: CreateWorkspaceResponse[success=false,reason=Unexpected SQL Exception, code 20173: ORA-20173: cannot create workspaces that are more than 30 levels deep

 It is a known issue that you cannot create workspaces that are more than 30 levels deep.