Troubleshooting

When Installing 1Edit

The installation fails with a message in the installation window.

Check that side-loading is enabled (see Side-loading Applications).

Note that the default local administrator user is not domain joined and does not have side-loading enabled so ensure you are logged in as a "normal" domain user.

When Running 1Edit

The application does not start up (“This app can’t open”) and the start screen tile subsequently has a cross in the corner.

This is usually because there is no side-loading license key.

Alternatively you need a side loading license (see Side-loading Applications).

The application starts up, but crashes as soon as a project is opened.

Install the C++ re-distributable on the machine (see Visual C++ Re-distributable Packages).