Our Premium Support Clients can benefit from a truly tailored experience.
We will work with you to build a premium package designed to support your business. This could include elements from the Advanced package, Specific or Non-Standard Service Levels, a greater number of Inclusive Service Days or as an example could include one or more of the following:
Product Roadmap Updates
We will add to the service reviews an update each quarter (and monthly progress for a specific roadmap item if you require). This will provide an opportunity for you to discuss what your requirements might be going forward so that we ensure the roadmap continues to deliver the features and functionality you and your business needs.
Software Patch Releases
Benefit from priority issue releases outside of your standard SLA agreement
Access to a dedicated expert at 1Spatial who will be your nominated ‘technical champion’. They will have a long-term understanding of your system’s business and technical background.”
Extended Life Support
This will ensure your technical support can continue after the standard product support finishes.
1Spatial Client Advisory Board
Opportunity to be a member and contribute to this exclusive group. Network with thought leaders in your industry, discuss future challenges and industry themes and ensure your business requirements and ongoing strategy is supported by our software and service provisions.
Our Premium package is bespoke to your requirements and offers a fully comprehensive support solution to meet even the most complex of needs – In fact at 1Spatial we pride ourselves in tailoring support contracts to meet our clients every need including full-time, on-site engineering support if required.
Above are simply some of the items we could offer but if you would like any additional information, or would like to discuss your requirements with one of our team, please contact us.