We offer excellent solutions and support packages to make sure the level is absolutely right for you and your business needs. Please find below details of our Standard Support Package:
Latest Software Releases
Make sure you are staying up to date and maximising the value of your software by receiving the latest product releases.
Dedicated Service Desk
Get direct access to our Client Support team using the dedicated service desk. Our team has a wealth of product knowledge, broad industry expertise and work closely with our development team, so you really are in great hands! Use the centralised Support Desk Service to log, track and manage the lifecycle of any issues you raise.
Online Case Management Portal
Log, track and update your support cases easily and conveniently online.
Online Knowledge Base
Access a wide range of help and resources online.
Benefit from accessing the most up to date product documentation - available 24/7 online.
Remote Access Support
No need to wait! Our support team can arrange quick and easy remote access to support you without delay.
Join the rest of the 1Spatial community at regular client-only webinars and events. Benefit from updates, presentations and hear from other clients about how they are using 1Spatial services and solutions to overcome their data challenges.
Opportunity to present at 1Spatial events and webinars
Raise the profile of your organisation and showcase the innovative projects and work you are doing. Provide thought leadership to peers and industry leaders.
If you would like any additional information about our Standard Support Package, or would like to discuss your requirements with one of our team, please contact us. Alternatively you can find out more about our Advanced and Premium Support Packages using the below links.