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Global Support and Expertise

Our committed team of experienced Support Engineers and Product Specialists pride ourselves in offering you an excellent, individual service. Combining a high level of technical expertise and extensive knowledge of our supported products and solutions, we can rapidly get to the root cause of your software or configuration issues.

Our team are skilled in supporting alFME and 1Spatial products and also other leading geospatial products. We offer:

  • A range of support packages
  • Rapid response times
  • Application and industry expertise
  • Dedicated teams
  • Multiple contact options
  • Remote Access support
  • Personalised approach

Contact your local Support Team

1Spatial supports our customers through our international email address. Support issues sent to this address are quickly allocated to the customers local support centre. 1Spatial Australia also offers local telephone support through our National 1300 290 686 number.

If you have access to our 1Spatial Community Portal you can log and track support requests, join product forums and search the knowledge base. Login here.

Support Package

Our Support Package provides comprehensive cover for our supported products and solutions:

  • Latest Software Releases 
    • Make sure you are staying up to date and maximising the value of your software by receiving the latest product releases. 
  • Dedicated Service Desk 
    • Get direct access to our Client Support team using the dedicated service desk. 
  • Online Case Management Portal 
    • Log, track and update your support cases easily and conveniently online. 
  • Online Knowledge Base 
    • Access a wide range of help and resources online. 
  • Product Documentation 
    • Benefit from accessing the most up to date product documentation. 
  • Remote Access Support 
    • Our support team can arrange quick and easy remote access to support you without delay. 
  • User Groups
    • Join the rest of the 1Spatial community at regular client-only webinars and events. 
  • Opportunity to present at 1Spatial events and webinars 
    • Raise the profile of your organisation and showcase the innovative projects and work you are doing.

More information

If you would like any additional information about our Support, or would like to discuss your requirements with one of our team.

Contact Us