We offer excellent solutions and support packages to make sure the level is absolutely right for you and your business needs. In addition to the benefits provided in the Standard Package, our Advanced option delivers the following:
Software and Service Promotions
Benefit from User Group promotions, discounts and special offers on software and services.
Online Case Management Portal
Log, track and update your support cases easily and conveniently online.
Dedicated Installation Expert
Save time and effort by delegating the installation to 1Spatial Support who can ensure you are up and running with your software and ready to go.
6 Inclusive Service Days
Benefit from 6 full service days each year to help you with support in any way you need it. Utilise them for consultancy, training or onsite support…a great way to overcome data challenges you experience throughout the year and ensure you are always maximising the value of your software.
Quarterly Service Reviews
We will provide you with a full service review each quarter. An opportunity for us to ensure you are happy with the service you are receiving and to review any challenges you may be having with your data or processes. Let us understand your future requirements so that we can always be working ahead, to make sure your business is supported for the long term.
Beta Program Membership
Be one of the first to hear about and trial our newest software releases. Have your say on how the products perform and could be improved to help you overcome your business challenges.
If you would like any additional information about our Advanced Support Package, or would like to discuss your requirements with one of our team, please contact us. Alternatively you can find out more about our Standard and Premium Support Packages using the below links.